Are You Having Problems with connecting Your Hearing Aids with Your iPhone?

If you’re an iPhone user who wears hearing aids, you may have been experiencing problems with the latest software update (iOS 15.4) that had led to your device becoming disconnected from your hearing aids. Here are some tips to restore your connection:

Separate the Pairing

1. Bluetooth should be switched on.
2. Go to the “Settings” app on your phone.
3. Scroll to “Accessibility”.
4. Through the “Accessibility” feature, select “Hearing Devices”
5. Press on the MFI hearing devices that show up and select “Forget this device”
6. Press “Forget”, or “Confirm”
7. Your phone should be searching for the hearing aids

Pair Your Hearing Aids Again

Restart each of your devices in order to place them in pairing mode. Put them near your iPhone.

• If you have the button batteries, and non-rechargeable batteries, open and close the battery door.
• If you have rechargeable hearing aids, switch them off and on by putting them in the charger until they are finished charging. Remove them to restore the power OR use the push button to place them in pairing mode.
• The hearing aids will remain in pairing mode for three minutes.
• The iPhone will detect the hearing aids in order to pair with them.
• Devices that are recognized will show up on your iPhone screen (usually at the top, with “Patient’s First Name’s hearing aids R&L”).
• Tap on the hearing aids.
• The pairing needs to be confirmed by tapping “pair” (pairing confirmation needs to be done for each hearing aid if you have two).
• Press on the hearing aid app and confirm the hearing aids have been connected. 

When the hearing aids have been paired, do not turn off your phone for a few days. You should occasionally lower the power so that it can reset. This connectivity issue typically occurs when the phone is switched off and then back on. Leave it alone for a while so that you don’t have to reconnect it every day. 

If you are still having trouble connecting your hearing aids with your iPhone or any smartphone, please contact us at Pure Sound Hearing for tech support from one of our hearing instrument specialists.

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