If you encounter any issues with your hearing aids, most of them can be solved at home. Here are some typical problems that many hearing aid users have come across.
If you notice loss of sound, a weak or irregular amplification, internal noises from your device or distorted/garbled sounds, ask yourself these four questions:
Is the hearing aid switched on?
If you don’t hear any sound coming from your hearing aid, make sure that the battery door on the hearing device is securely closed and the hearing aid is switched on. If there is a volume control feature, make sure that the volume isn’t on a mute or very low setting.
Is there an issue with the battery?
The battery needs to rest inside the hearing aid device in a precise way in order for it to function (look at your instruction manual for information on how to correctly place the battery in) All batteries have a “ + ” and “ - ” mark. The flat edge of a hearing aid battery is the positive pole. Make sure that the battery is placed correctly in your hearing aid. If the battery is upside down, the hearing aid will not be able to extract any power.
There is a chance that your battery is dead or very weak. Take a fresh battery and remove the sticker/tab from it. After removing the sticker/tab, you should wait 3-5 minutes before placing the battery in your hearing aid. This lets it thoroughly charge before being used.
FEMA and the American Red Cross recommend keeping hearing aid batteries in your disaster supply kit.
Is there an obstruction in the hearing aid?
Earwax, moisture, oils and/or other debris may build up in your hearing aid’s microphone(s), sound port, and tubing which can cause the device to malfunction.
Is the hearing aid switched onto the proper program?
Your hearing aid may have multiple programs that you can switch in between. Make sure that you are using the most suitable program based on the environment that you are in. There are some programs that are meant to be used with the phone, or in different environments, that may sound unusual if you decide to use them in other situations that it was not originally intended to be used in.
Please be aware that Pure Sound services will only be available by appointment and for essential visits at this time. Essential visits include all appointments that require repairs, re-fittings and new hearing aid fittings. If you are having any issues with your hearing aids, or need supplies for your hearing aids, please call us before visiting one of our office locations.
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